Example Scenario of How a PEO Broker Provides Ongoing Support
Consider a mid-sized tech company that partners with a PEO through a broker. Here’s how the broker provides ongoing support:
1. Continuous Evaluation and Monitoring:
- The broker conducts quarterly performance reviews with the PEO and the client to ensure satisfaction with the services provided.
2. Problem Resolution:
- If the client experiences issues with payroll accuracy, the broker quickly mediates between the client and the PEO to resolve the problem and implement corrective measures.
3. Ongoing Communication:
- The broker holds monthly check-in calls with the client to discuss any new HR needs and provide updates on industry trends and regulatory changes.
4. Adaptation to Changing Needs:
- As the tech company grows, the broker works with the PEO to scale HR services accordingly and adjust benefit packages to attract top talent.
5. Compliance and Risk Management Support:
- The broker provides regular updates on new data privacy regulations and helps the client ensure compliance to avoid potential legal issues.
6. Training and Development:
- The broker coordinates with the PEO to offer leadership training programs for the client’s new managers and development workshops for employees.
7. Benefits Management:
- During the annual benefits review, the broker evaluates the current plans and suggests improvements to ensure the tech company remains competitive in attracting and retaining employees.
Summary
A PEO broker provides ongoing support through continuous evaluation and monitoring, problem resolution, regular communication, adaptation to changing needs, compliance and risk management support, training and development, and benefits management. This comprehensive support ensures that the client gets the most out of their relationship with the PEO, enabling them to focus on their core business activities while the PEO handles the complexities of HR.